- abandoned calls
- • несъстоял се разговор
English-Bulgarian polytechnical dictionary . 2013.
English-Bulgarian polytechnical dictionary . 2013.
999 (emergency telephone number) — A sign on a beach in Whitstable, United Kingdom, advising readers to dial 999 in the event of an emergency 999 is an official emergency telephone number in a number of countries which allows the caller to contact emergency services for urgent… … Wikipedia
Silent call — A silent call is a telephone call that is generated by a predictive dialer (or dialler) which does not have an immediately available to handle the call. In this instance the call may be terminated by the dialler, and the called party receives a… … Wikipedia
Virtual queue — Virtual queuing is a concept that is used in inbound call centers. Call centers utilize an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs are capable of holding queued calls in… … Wikipedia
Abandon Rate — The percentage of inbound phone calls made to a call center or service desk that are abandoned by the customer before speaking to an agent. It is calculated as abandoned calls divided by total inbound calls (in percent). Abandon rates have a… … Investment dictionary
Dispatch (logistics) — Dispatch is a procedure for assigning employees (workers) or vehicles to customers. Industries that dispatch include taxicabs, couriers, emergency services, as well as home and commercial services such as maid services, plumbing, HVAC, pest… … Wikipedia
Call accounting — A Call Accounting System is a telecommunications software or hardware application that captures, records, and costs telephone usage events. Internationally call accounting systems may be referred to as call logging systems. Call accounting… … Wikipedia
Colas de espera Virtuales — Virtual queuing o Colas Virtuales es un concepto usado en los Call centers (o Centro de llamadas) Inbound. Los call centers usan un Distribuidor automático de llamadas(o ACD) para distribuir las llamadas entrantes hacia los recursos (agentes)… … Wikipedia Español
Adaptive Audio — technology allows a traditional interactive voice response, or IVR system to become adaptive to the skills and preferences of individual telephone callers in real time. When operating in this adaptive mode, the IVR dynamically adjusts the… … Wikipedia
Predictive Dialing — Dieser Artikel oder Abschnitt ist nicht hinreichend mit Belegen (Literatur, Webseiten oder Einzelnachweisen) versehen. Die fraglichen Angaben werden daher möglicherweise demnächst gelöscht. Hilf Wikipedia, indem du die Angaben recherchierst und… … Deutsch Wikipedia
Wählcomputer — Dieser Artikel oder Abschnitt ist nicht hinreichend mit Belegen (Literatur, Webseiten oder Einzelnachweisen) versehen. Die fraglichen Angaben werden daher möglicherweise demnächst gelöscht. Hilf Wikipedia, indem du die Angaben recherchierst und… … Deutsch Wikipedia
United States — a republic in the N Western Hemisphere comprising 48 conterminous states, the District of Columbia, and Alaska in North America, and Hawaii in the N Pacific. 267,954,767; conterminous United States, 3,022,387 sq. mi. (7,827,982 sq. km); with… … Universalium